Refunds & Return Policy

At Global Sports Nutrition, we maintain the highest quality standards when it comes to manufacturing and distribution of our products. Each batch is tested post manufacturing and certified by Informed Choice, so that you always receive the finest quality. That’s why Global Sports Nutrition has been trusted by the world’s best athletes for more than 10 years. However, in the unfortunate event that you are not happy and want to return a product, please go through the following guidelines.

When can I return a product?

You can return an item within 48 hours of receiving it if:

• The seal has not been broken and the packaging has not been opened
• The product was delivered to you in a damaged condition
• You are not able to authenticate your product using the TRUESEAL code on the front of the pack

In all cases, we will need a short video of the product highlighting the defect you have observed.

You cannot return:

• Products that have already been opened or have had their seal broken
• Products where the taste or smell is simply not to your liking

How does the return process work?

1. Initiate the return from the “My Orders” section of our website within 48 hours of delivery.
2. Share the requested details: contact number, address, preferred pick-up slot and the reason for return.
3. Upload a short video of the product highlighting the defect, so our team can understand the problem.
4. Our customer care team will contact you by phone to confirm the request.
5. We will schedule a pick-up of the product from your address. The product must be in sealed condition.

Is it possible to swap a product?

No, we are not able to swap products.

Do I have to pay a return fee?

No. You don’t have to pay any return fee.

When will I receive my refund?

From the moment the product has been picked up, we will process your refund within 14 days. Once processed, it may take up to 5 working days for the amount to reflect in your bank account, credit card or original payment method.

What will our customer care team ask when they contact you?

For a hassle-free experience, please keep your order number and product details handy. Our team will want to understand the reason for the return. When initiating the return from the “My Orders” section, you will be asked to upload a small video highlighting the defect.